Scale Pilot Agency ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1 Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our services.
Information you provide:
- Full name, email address, phone number, and company name when you fill out our contact form or book a call
- Business information you share during onboarding or strategy calls
- Payment details processed securely through our payment providers (we do not store card numbers)
- Communications you send us via email, WhatsApp, or live chat
- Login credentials if you access any client portal or dashboard we provide
Information collected automatically:
- IP address, browser type, operating system, and referring URLs
- Pages visited, time spent on pages, and click-through data
- Cookie identifiers and session data
- Device identifiers and approximate geolocation
2 How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our automation services and website
- To respond to your inquiries and deliver free strategy call sessions
- To process payments and send invoices or receipts
- To send transactional communications (booking confirmations, onboarding steps)
- To send marketing emails or newsletters — only if you have opted in
- To personalise your experience and tailor our service recommendations
- To analyse trends and website usage to improve our offerings
- To comply with legal obligations and resolve any disputes
- To detect, prevent, and address fraud or technical issues
3 Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential cookies — Required for the website to function (session management, security)
- Analytics cookies — Help us understand how visitors interact with our website (e.g., Google Analytics)
- Preference cookies — Remember your settings and choices
- Marketing cookies — Used to show relevant ads and track campaign performance
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
4 Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist us (payment processors, email platforms, CRM tools, cloud hosting) — bound by confidentiality agreements
- Business Partners: With your explicit consent, when co-delivering services
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
- Protection of Rights: To protect the rights, property, or safety of Scale Pilot Agency, our clients, or others
5 Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data transmitted to and from our website
- AES-256 encryption for stored sensitive data
- Role-based access controls — only authorised personnel can access client data
- Regular security audits and vulnerability assessments
- Two-factor authentication on all internal systems
- Secure, compliant cloud infrastructure (AWS / Google Cloud)
While we take every reasonable precaution, no method of transmission or storage over the Internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach affecting your personal data.
6 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Client data is retained for the duration of the service relationship plus 3 years
- Inquiry and contact form data is retained for 12 months if no service engagement follows
- Marketing opt-in records are retained until you unsubscribe
- Financial and billing records are retained for 7 years as required by UAE and applicable tax laws
You may request deletion of your data at any time (see Your Rights below).
7 Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your data for direct marketing
- Restriction: Request we restrict processing while a dispute is resolved
- Withdraw Consent: Withdraw consent to marketing communications at any time
To exercise any of these rights, contact us at privacy@scalepilot.ai. We will respond within 30 days.
8 International Data Transfers
Scale Pilot Agency operates globally, serving clients in the UAE, Saudi Arabia, Pakistan, and worldwide. Your data may be processed and stored in countries outside your home country. We ensure that any international data transfers are protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) where required by applicable law.
9 Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly. If you believe we may have collected information from a child, please contact us immediately.
10 Third-Party Links
Our website may contain links to third-party websites, tools, or services (such as WhatsApp, Calendly, or LinkedIn). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on this page with a revised "Last Updated" date
- Sending an email notification to active clients
- Displaying a notice on our website for 30 days after the change
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12 Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please contact us:
- Email: privacy@scalepilot.ai
- General inquiries: hello@scalepilot.ai
- WhatsApp: Available through our website
- Response time: Within 2 business days for privacy requests
Have a Privacy Question?
Our team responds to all privacy inquiries within 2 business days.
📧 Contact Privacy Team